A Review On Information Communication Technology And Service Quality In The Banking Industry
Journal Title: International Journal of Engineering, Science and Mathematics - Year 2012, Vol 2, Issue 5
Abstract
India is one of the fastest growing economy in the world. Adoption of new economic policies in the country has given immense opportunities to develop the country. To responds to today‟s dynamic business and competitive nature, many banks in India are providing e-banking to gain the customer‟s satisfaction and maximize profit. In ebanking system the bank has a centralized database that is web-enabled and provides e-services. E-services can be defined as “deed, effort or performance who utilizes Information and Communication Technology(ICT) which includes elements of e-tailing, customer support and service delivery.” While E-banking has improved efficiency and convenience, it has also posed several challenges to the regulators and supervisors. This paper is the review of researches carried out in the field of e-banking whose delivery is mediated by Information and Communication Technology (ICT). Authors discuss the number of researches carried out in the area of e-banking in terms of customer‟s perception towards e-services, technology, service quality, privacy and security. In this paper authors also describe how Information and Communication Technology (ICT) is important in e-banking to improve the performance and efficiency of banking transactions and to bring new quality to services as it re-organizes knowledge and effectively incorporates intelligent access to and use of the data in e- banking.
Authors and Affiliations
Ms. Poonam Sawant, Prof. P. G. Tandale and Dr. R. V. Kulkarni
Keywords
Related Articles
- EP ID EP26643
- DOI -
- Views 313
- Downloads 6
MULTI-TIER MANET’S
While mobile ad-hoc networking (MANET) research has received a considerable attention in recent years, the majority of them have focused on single-tier (e.g., ground) and homogeneous (e.g., same radio for every node) M...
Investment Pattern in Debt Scheme of Mutual Funds – An Analytical Study
A Mutual Fund is a trust that pools together the savings of a number of investors who share a common financial goal. All such investors buy units in a fund that best suit their needs - be it growth in capital, regular...
MODERN PRACTICES FOR EFFECTIVE SOFTWARE DEVELOPMENT PROCESS IN PROJECT MANAGEMENT
The effectiveness of software project management is dependent on multi-disciplinary, interrelated factors including the management of project scope, project time, project cost, project quality, project human resource,...
The Role Social Capital Components on Entrepreneurship of Parsabad SMEs
Social capital is about the value of social networks, bonding similar people and bridging between diverse people, with norms of reciprocity. It is the aggregate of the actual or potential resources which are linked to...
STRATEGIC ANALYSIS OF an MFI (Microfinance Institution): A Case Study
This case is about YVU Microfin, an MFI (Micro Finance Institution) which has been engaged in Micro Finance activities for the last 15 years. Manipur is an industrially backward state having more than 70% people living...