A Study of Customer Satisfaction Towards E-Wallet Payment System in Bangladesh
Journal Title: American Journal of Environmental Economics - Year 2022, Vol 1, Issue 1
Abstract
Payment systems have been enormously switched out by introducing a new dimension in fintech where e-wallets can be used in conjunction with mobile payment. The severe competition of e-wallet services has forced providers where satisfaction is of prime concern. A total of 480 data were obtained from the respondents living in Dhaka city. The structure of this study was developed by approaching the TAM model, and Structural Equation Modeling was applied to examine all the hypotheses. Results revealed that technology self-efficacy is one of the exigent factors of satisfaction where a positive relationship exists in between. All the hypotheses were found to be significant except the relationship between perceived usefulness and satisfaction. This study has validated external variables to contribute to the existing theory based on the previous literature. Lastly, in order to promote the enhancement of the mobile payment system, proposals for developing e-payments were made to increase the degree of satisfaction.
Authors and Affiliations
Md Wasiul Karim Mohammad Abdul Matin Chowdhury A K M Ahasanul Haque
Keywords
Related Articles
- EP ID EP721086
- DOI https://doi.org/10.54536/ajebi.v1i1.144
- Views 90
- Downloads 0
Graphic and Textual Elements in Selected Political Campaign Posters: A Stylistic Analysis
This study described and analyzed the selected political campaign posters using the stylistic approach. The sources of data are the 13 political campaign posters of the 13 competing candidates for councillors in one of...
Gender and Dance Motivation as determinants of Dance Style choice
This study aims to determine the relationship between gender and dance motivation to dance style choices of 85 students taking Bachelor of Performing Arts at City College of Angeles. The study was conducted through an on...
Supervisory Styles and Teacher Commitment: Implications for Pedagogical Quality
Ghanaians have expressed worries about the commitment of teachers at public pre-tertiary schools, which has resulted in falling educational standards in the country. Ghanaians have highlighted poor supervision as the pri...
Artificial Neural Network for Forecasting Monsoon Rainfall of South-West Region in Bangladesh
Changing patterns of climate factors have become a point of discussion in recent times worldwide. Several aspects of an individual’s prosperity, like communal, financial, and ecological increment, were impacted directly...
Abrogating Mother-Tongue Multilingual Education in the Philippines: The Lens of MTB-MLE Teachers in Public Elementary Schools
The study assessed the implementation of Mother-Tongue Based Multilingual Education (MTB-MLE) program through the lens of the MTB-MLE teachers on its motion to be abrogated in the Philippines utilizing descriptive-correl...