A STUDY ON CUSTOMERS’ PERCEPTION ON MOBILE BANKING SERVICES AT KENGERI UPANAGAR, BENGALURU
Journal Title: IMPACT : International Journal of Research in Humanities, Arts and Literature ( IMPACT : IJRHAL ) - Year 2019, Vol 7, Issue 2
Abstract
Mobile banking has been in existence for more than a decade. M- Banking was started in India by the way of SMS banking in the year 2002. With the technological advancement and the increased users of smart phone, mobile banking app facilitates the customer to perform most of their banking activities through their smart phone without visiting to banks. The main objective of this research work is to assess the customers’ perception on mobile banking services. The result shows that customers are satisfied with the mobile banking service. It is found that there are customers who do not use mobile banking services because of the security issues, difficult to use smart phones for mobile banking, lack of knowledge on M – Banking, fear of fraudulent activities, poor app design and network problem. Banks have to educate their customers about M-banking and needless to say the technological revolution would play a major role in the days to come
Authors and Affiliations
Sindhu K. K, R. Satheeshkumar
Keywords
Related Articles
- EP ID EP473208
- DOI -
- Views 112
- Downloads 0
THEORY OF INTERTEXTUALITY IN THE RELUCTANT FUNDAMENTALIST AND THE WHITE TIGER
The present paper deals with the “Theory of intertextuality in The Reluctant Fundamentalist and the White Tiger It deals with some of the narrative principles which are required to take an account of how a theme or stor...
AFFIXATION AND COMPOUNDING AS TWO MAJOR PROCESSES OF WORD FORMATION IN BODO LANGUAGE
Bodo is one of the languages of Tibeto-Burman branch of Sino-Tibetan language family. The speakers of this language are concentrated mostly in the Brahmaputra valley of Assam as well as more or less in the border areas o...
RELATIONSHIP BETWEEN RELIGION AND POLITICS IN INDONESIA
In the ancient era Indonesia has witnessed Hindu-dominated empires and influence of Hinduism was evident there in Srivijaya - kingdom. The politicization of religion and vote-bank politics made religion in Indonesia an i...
A REVIEW ON PERFORMANCE APPRAISAL AS A CONSEQUENCE OF EMPLOYER SATISFACTION AND OPTIMIZING BUSINESS RESULTS
This paper deals with the study of performance appraisal as a result of employer satisfaction and optimizing business result. The commonly held supposition is that “A satisfied employer will be the one who is able to est...
A STUDY OF SEXUAL PERVERSIONS IN ANGELA CARTER’S "THE STORY OF O" AND PAULINE REAGE’S "THE BLOODY CHAMBER"
In this study, a comparison has been made and analyzed between The Story of O (1954) by Pauline Reage and The Bloody Chamber (1969) by Angela Carter. Both stories have been studied by keeping in mind the idea of sexual p...