A Study on Emotional Intelligence among Indian Overseas Bank Employees, Tuticorin, Tuticorin District
Journal Title: IOSR journal of Business and Management - Year 2019, Vol 21, Issue 1
Abstract
The rules of work are changing increasingly and day by day the responsibilities and overload of individual employees in banking sector also increased simultaneously. The increasing complexities both in business as well as in human behaviour have created the need for not only “people with high intelligent quotient (IQ) but people with high emotional quotient (EQ)” also. For banking employees around the globe, emotional intelligent on the job can be a very big challenge, emotions can be sometimes positive, sometimes negative. Positive emotion leads to productivity and negative emotion leads to loss for the organisation. There is already a certain level of emotional imbalance in Banking employees worklife and then encounter even more negative emotions arising from the work pressure that banking employees face on the job. Many employees cannot cope with such rapid changes taking place in the job, role conflict, service for customer, contribution, rapid technological change, lack of customer response is the great transactions of getting negative emotions for the banking employees. The way a person feels affect the way he behaves and the way he behaves will not only have the relationship with his achievements, but also affect the performance on every element in work environment. Keeping this in view, the present study is an attempt to unveil the perception of Bank employees towards emotional quotient, factors affecting their emotional intelligence and its effect on their performance.
Authors and Affiliations
E. Subbulakshmi, Dr. P. Radha
Keywords
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- EP ID EP441575
- DOI 10.9790/487X-2101030711.
- Views 87
- Downloads 0
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