An examination of the relationship between perceived service quality and patients’ satisfaction towards healthcare services
Journal Title: Journal of Management Research and Analysis - Year 2018, Vol 5, Issue 2
Abstract
This study attempted to measure the influence of various hospital service quality on patient39s satisfaction This study identified five dimensions of hospital service quality These are Clinical Care Admission Procedure Reliability Trust and Infrastructure This study was conducted in Bellary city in Karnataka This study employed the questionnaire method to collect data from the patientsThe examination findings have huge implications for hospital administrators This study can also be used as a tool by the hospital administrator to recognise various dimensions of hospital service quality where improvements are needed to enhance patients satisfactionKeywords Clinical care Trust Reliability Infrastructure Service quality
Authors and Affiliations
Sujay M. J. , Vishal J. M.
Keywords
Related Articles
- EP ID EP514147
- DOI 10.18231/2394-2770.2018.0035
- Views 128
- Downloads 0
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