Assessing the Status of E-Banking and its Effect on Employees’ Job Satisfaction in Commercial Bank of Ethiopia, Hawassa City Branches, SNNPRS, Ethiopia
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 2
Abstract
Banking plays a vital role in the economy of any country. In Ethiopia, most of the Banks have deployed IT to transform their processes in to an e-based service. In line with this the study has been carried out to assess the functioning of E- Banking and its effects on employees’ job satisfaction in Commercial of Ethiopia branches in Hawassa City. A Sample size of 155 respondents were taken from all selected branches who had been involved at least one of the e-banking types. To gain a reserach understanding of the status of e-banking in selected branches of commercial banks of Ethiopia, descriptive survey research design was used for this study. Both primary and secondary data sources were used for the study. Descriptive analysis results revealed that of the various types of e-banking service quality dimensions, transaction efficiency, service security and ease of useare the major aspects to improve e-banking service quality and in turn overall employees’ satisfaction. Reliability, transaction efficiency and ease of use have a positive relationship with employee’s satisfaction. An increase in reliability, transaction efficiency, and ease of use are found in the service delivery.
Authors and Affiliations
Dr. S. Siva kumar, Tadele Mulugeta
Keywords
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- EP ID EP409626
- DOI 10.9790/487X-2002031932.
- Views 65
- Downloads 0
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