Conception of Quality Assessment of the Banking Institutions' Services
Journal Title: Бізнес Інформ - Year 2015, Vol 7, Issue 0
Abstract
Nowadays, success of the bank's activities and its competitiveness are not determined by price factors only, but, first and foremost, by qualitative characteristics, one of which is quality of the services, provided to consumers. There is therefore a need to improve the quality of banking service. Accordingly, this study is aimed to develop a conception of quality assessment of the banking institutions' services, making use of the economic-mathematical methods and models. The article suggests the basic methods and tools for quality assessment of the banking institutions' services, taking into account shortcomings of existing methods. Indivisibility of processes such as assessment and management of quality has been substantiated. A conception of quality assessment of the banking institutions' services has been developed. It has been displayed, what systems are involved in the process of assessment and management of quality of the banking institutions' services, a description of the relationships between these systems has been provided. An analysis of the interaction of banking institution with the external environment has been conducted as well. The developed conception allows to consider the peculiarities of providing banking services in Ukraine and, as result of its implementation, to enhance competitiveness of bank at the market.
Authors and Affiliations
Olga Syniavska
Keywords
Related Articles
- EP ID EP106150
- DOI -
- Views 113
- Downloads 0
Venture Financing of Innovative Activities in Ukraine: Problems and Prospects
The article discusses the problems of intensification of venture financing of innovative activities in Ukraine. The objective of the article consists in evaluation of circumstances and determination of prospects for vent...
The Development of Traditional Crafts in the Regions as a Factor of the Import-Substitution Model of Modernization of Russian Economy
In connection with the crisis developments in the global economy and the imposition of economic sanctions against Russia by the developed Western countries, special applicability has gained the import-substitution model...
Project Management Innovation Development Trade Enterprises
The article considers the scientific basis of project management innovation of commercial enterprises. An analysis of project management was done. The recommendations regarding professional project management are propsed...
Features of Establishing the Contemporary Systems for Management of Agricultural Enterprises with an Integrated Environmental Management System
The article is concerned with an adaptation of contemporary tools for managing a complex system of agricultural enterprises. Essence and meaning of the economic categories, such as «system», «management of system», «mana...
Organizational-Economic Mechanism for Ensuring the Competitiveness of Retail Trade Enterprise
The article is aimed at addressing the theoretical, methodological and practical issues on the formation of the organizational-economic mechanism for ensuring the competitiveness of trade enterprise in the consumer marke...