Cost Of Quality Models And Their Implementation In Manufacturing Firms
Journal Title: International Journal for Quality Research - Year 2009, Vol 3, Issue 1
Abstract
In order to improve quality, an organization must take into account the costs associated with achieving quality since the objective of continuous improvement programs is not only to meet customer requirements, but also to do it at the lowest, possible, cost. This can only obtained by reducing the costs needed to achieve quality, and the reduction of these costs is only possible if they are identified and measured. Therefore, measuring and reporting the cost of quality (CoQ) should be considered an important issue for achieving quality excellence. To collect quality costs an organization needs to adopt a framework to classify costs; however, there is no general agreement on a single broad definition of quality costs. CoQ is usually understood as the sum of conformance plus non-conformance costs, where cost of conformance is the price paid for prevention of poor quality (for example, inspection and quality appraisal) and cost of non-conformance is the cost of poor quality caused by product and service failure (for example, rework and returns). The objective of this paper is to give a survey of research articles on the topic of CoQ; it opens with a literature review focused on existing CoQ models; then, it briefly presents the most common CoQ parameters and the metrics (indices) used for monitoring CoQ. Finally, the use of CoQ models in practice, i.e., the implementation of a quality costing system and cost of quality reporting in companies is discussed, with emphasis in cases concerning manufacturing firms.
Authors and Affiliations
N. M. Vaxevanidis, G. Petropoulos, J. Avakumovic, A. Mourlas
Keywords
Related Articles
- EP ID EP279925
- DOI -
- Views 100
- Downloads 0
A QUASI ARL-UNBIASED U CONTROL CHART
The u-Chart serves to monitor processes by means of the number of defects per inspection unit. The Standard u-Chart, whose principles are based on the normal approximation to the Poisson distribution, was the first of it...
EVALUATION OF THE QUALITY OF THE PROCESS BY MEASURING THE INDEX OF OPPORTUNITIES
Effective production process management contributes to the competitiveness of a company. If a manufacturer knows customer requirements to produced goods he can define specification levels for a product at each production...
THE CRITICAL ANALYSIS OF LIMITED SOUTH ASIAN CORPORATE GOVERNANCE STANDARDS AFTER FINANCIAL CRISIS
After the recent global crisis, corporate scandals and bankruptcy in US and Europe, there is some certain evidence on weak corporate governance, risk management and audit system. The 2009 India Code of Corporate Governan...
IMS in SMES - Reasons, Advantages and Barriers on Implementation
Appearance of a number of management systems with various and sometimes divergent demands, demands for revise of optimal strategy on implementation of these standards in small and medium-sized enterprises (SMEs) and the...
A STRUCTURAL RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT, INNOVATION, AND PERFORMANCE OF IRANIAN INDUSTRIES: A THEORETICAL APPROACH
This paper presents a model to conduct an empirical study in Iranian large Industries in order to improve their performance. The Innovation plays a fundamental role in determining the performance in Iranian manufacturing...