DERIVATION OF CUSTOMER INTELLIGENCE FROM CUSTOMER KNOWLEDGE MANAGEMENT
Journal Title: International Journal on Computer Science and Engineering - Year 2016, Vol 8, Issue 8
Abstract
In today’s world, knowledge has turned into a main element of the financial management. In fact, knowledge is the most essential strategic asset and the capacity to pick up and extend it, spread and apply it can remain to get stand to sustainable economic advantages. Presently, scientists recommend that learning empowered CRM (Customer Relationship Management) determines the route to the concept of Customer Intelligence (CI). CI is an element of management where KM (Knowledge Management) tools and processes are connected to maintain the business of CK (Customer Knowledge) with the support of CRM to enhance strategic decision making. This research paper describes the theoretical concept of Customer Knowledge which led to the concept of Customer Intelligence.
Authors and Affiliations
Abhishek Kaushik , Dr. Shuxiang Xu
Keywords
Related Articles
- EP ID EP123291
- DOI -
- Views 107
- Downloads 0
PRODUCTIVE CO PROCESSOR DESIGN BASED ON PROGRAM BENCHMARK
The objective of this paper is to design a methodology where many co-processors are accessed by the processor in array mode. By using co processor, the work on the multi core processor gets reduced by accessing it in arr...
Method for forecasting the volume of applications using probabilistic classifier based on Bayesian theorem for recruitment in the government organizations
In this paper, we propose a practical method to estimate or forecast the volume of applications based on Bayesian classifier which is a probability method that makes optimal decision based on known probability distributi...
Safety Measures Using Sextic Curve Cryptography
This paper proposes Sextic Curve Cryptography, which is used to increase the safety measures. The methods to find the critical points in the SCC based on Atriphtaloid symmetric curve using point addition and point doubli...
Fault Tolerance in Real Time Distributed System
In this paper we investigate the different techniques of fault tolerance which are used in many real time distributed systems. The main focus is on types of fault occurring in the system, fault detection techniques and t...
Exploring a Hybrid of Geospatial Semantic Information in Ubiquitous Computing Environments
Nowadays, geospatial information plays a critical role. Searching and obtaining geospatial information, however, is a difficult and time-consuming task. The Semantic Web promises to facilitate this by improving the capab...