Emotional Competence as a Strategic Mediator: Exploring the Job Satisfaction-Organizational Commitment Nexus in PT Pegadaian
Journal Title: Journal of Economics, Finance and Management Studies - Year 2025, Vol 8, Issue 05
Abstract
This study investigates emotional competence as a mediator between job satisfaction and organizational commitment at PT Pegadaian, an Indonesian financial institution operating in a dynamic market. Grounded in Conservation of Resources (COR) theory, the research employs Structural Equation Modeling (SEM) on data from 231 employees, utilizing validated scales (MSQ, ECI, OCQ) and Sobel testing. Findings reveal emotional competence partially mediates the relationship, explaining 42% of the total effect (β = 0.42, *p* = 0.002), with job satisfaction directly (β = 0.11, *p* = 0.039) and indirectly (via emotional competence: effect = 0.0798, Z = 3.12) enhancing commitment. Affective commitment emerged as pivotal, aligning with COR’s focus on resource accumulation. The study underscores the need for HR strategies integrating emotional skill development—through training, feedback systems, and equitable policies—to amplify job satisfaction’s impact. By contextualizing universal psychological frameworks to hybrid models blending tradition and innovation, this work advances organizational psychology literature and offers actionable insights for institutions in emerging markets seeking to bolster workforce resilience.
Authors and Affiliations
Muhammad Hardika Riyansyah , Mukmin Suryatni,
Keywords
Related Articles
- EP ID EP767824
- DOI 10.47191/jefms/v8-i5-55
- Views 6
- Downloads 0
The Influence of Quality of Work Life on Work Life Balance Which is Mediated by Job Stress, Job Satisfaction and Job Commitment (Study on Employees PT Nindya Karya Project Indonesia)
This research aims to analyze the influence of Quality of Work Life on Work Life Balance which is mediated by Job Stress, Job Satisfaction and Job Commitment (Study on Employees PT Nindya Karya Project Indonesia). The ty...
Do Global and Internal Factors Drive the Stock Prices of LQ45 Companies in Indonesia?
Stock prices change daily, driven by a variety of global and internal factors. This purpose of this study is to gather empirical evidence on how global factors (Fed Fund Rate, oil prices) and internal factors (dividend p...
Strategic Reward and Recognition Systems: Driving Employee Engagement and Retention in Talent Management Practices
This study examines the role of strategic reward and recognition systems in talent management and their influence on employee engagement, job satisfaction, and retention. While financial incentives remain important, mode...
Influence Self Efficacy, Budgetary Participation, Information Asymmetry, and Emotional Stability of the Budgetary Gap
The budget is an organizational plan, which is written and contains a program of activities expressed in monetary units, which is prepared at a certain time. The process of preparing the budget can trigger the behavior o...
Increasing Fishermen's Productivity by Optimizing Role of Government
This research aims to analyze the optimization of the government's role in increasing fishermen's productivity through policies and programs implemented by the government. Because fishermen's productivity is a key factor...