Employees’ Organizational Satisfaction and Its Relationship with Customer Satisfaction Measurement of an Asian Academic Institution
Journal Title: Quarterly Journal of Business Studies - Year 2014, Vol 1, Issue 3
Abstract
Satisfaction drives the motivation to continuously improve the process of delivering services to customers and provide the culture of excellence towards the achievement of its vision and mission. This study aimed to determine the level of organizational satisfaction in terms ofLearning and Development; Reward and Recognition; Leadership; and Work environment and to test its differences when the respondents were grouped according to civil status gender, age and length of service in the university as well as the relationship between the work units’ organizational and customer satisfaction. Descriptive of research was utilized in the study. Results showed that employees have high organizational satisfaction primarily in terms of learning and development and work environment. Generally, the customers were highly satisfied in the services provided by the work units included in the study. Female employees who are 41 years old and above with more than 11 years in service in the university have significantly higher organizational satisfaction.
Authors and Affiliations
Jake M. Laguador, Everlyn A. De Castro, Lucila M. Portugal
Keywords
Related Articles
- EP ID EP28504
- DOI -
- Views 313
- Downloads 11
Identifying the Attractiveness Factors of Kish Island's Shopping Centers: With an Approach to Categorization of Customers
Nowadays shopping centers are among the most competitive activities in the country. Therefore, the managers of these centers usually seek to attract potential shoppers towards themselves through identifying the attract...
Does Auditor Fees contributed to high quality of Audit Services? Further Evidence from Malaysia
The purposes of this study are to examine the relationship between fees paid to auditors and audit quality. The study hypothesized that the higher audit fees paid therefore big audit firm will deliver a high audit qual...
Antecedent of Lecturer Performance: Empirical Study at UIN Maulana Malik Ibrahim Malang
It is important for organizations to be able to consider factors that can improve lecturer performance, because lecturer performance able to improve organization performance. This paper attempts to determine the effect...
Role of Effective Communication in the Organizational Commitment and Employee Behavior as Input to Human Resource Management
This article explores on the significance of effective communication in the organizational commitment and employee behavior. It gives importance in the way organization communicates any kind of information to the emplo...
Integrated Port Management Systems in the Evolution of an Efficient Port Policy
The paper reviewed the various efforts made in recent years at integrating activities in the port system. Among these include vessel traffic management systems, vessel traffic management and information systems, simula...