Evaluation of Passenger Car Service Quality through Fuzzy AHP
Journal Title: International Journal of Engineering and Science Invention - Year 2018, Vol 7, Issue 4
Abstract
The Automobile Service Industry Plays An Important Role In The Economy Of India With Respect To GDP And Employment. Substantial Profits Are Generated In The Servicing Of Vehicle Therefore Attract And Retain Customers Is The Main Focus Of Every Organization. It Is Necessary To Evaluate The Service Quality Of Passenger Car After Sales, Time To Time. There Is Always Scope Of Improvement In Maintaining Service Quality. In An Effort To Evaluate Service Quality Of Passenger Car This Paper Used Fuzzy Analytic Hierarchy Process (FAHP) For Propose Framework. Numerical Example In Automobile Service Sector, Clarify The Methodology.
Authors and Affiliations
Mangesh D. Jadhao, Dr. Arun P. Kedar, Dr. Ramesh R. Lakhe
Keywords
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