HUBUNGAN KINERJA PETUGAS KESEHATAN DENGAN KEPUASAN MASYARAKAT DALAM PELAYANAN KESEHATAN DI PUSKESMAS ADAN-ADAN KABUPATEN KEDIRI TAHUN 2017
Journal Title: Journal of Ners and Midwifery (Jurnal Ners dan Kebidanan) - Year 2017, Vol 4, Issue 3
Abstract
The public who need the health service also expect a good, quick, friendly and polite service. It is the manifestation of the health officers’ performance which would be judged by the public. A good performance will satisfy the public. The objective of this research was to know the correlation of the health officers’ performance and the public satisfaction of Puskesmas Adan-Adan’s health service in Kediri Regency 2017.The design of this research was correlational analytics with cross sectional ap- proach. The population was all Puskesmas Adan-Adan’s service users and 100 respondents were taken as samples by quota sampling technique. The independent variable was the health officers’ performance and the dependent variable was the public’s satisfaction of the health service, and all data was analyzed with Spearman Correlation Test.The research showed that 76 respondents (76%) had a good percep- tion of the health officers’ performance, 55 respondents (55.6%) of totally 100 respondents felt very satisfied of the health service, and there was a relation between the health officers’ performance and the public’s satisfaction of the health service (p value = 0.000 < 0.05 H was rejected). The relation level was strong and positive (Correlation coefficient = 0.717), it means the better the health officers’ perfor- mance is, the more satisfied of the health service the public will be and vice versa.Because with good health officers’ performance the expectation of good service will have been fulfilled.The conclusion was the health officers’performance would become the most dominant factor to manifest the public’s satisfac- tion of the health service. The health officers were recommended to maintain their performances of health service in order to achieve the public’s satisfaction
Authors and Affiliations
Romaji Romaji
Keywords
Related Articles
- EP ID EP326475
- DOI 10.26699/jnk.v4i3.ART.p192-195
- Views 80
- Downloads 0
Counterpressure dan efek terhadap nyeri persalinan kala i fase aktif pada ibu primigravida
Metode Counterpressure merupakan pijatan atau tekanan pada sacrum atau tulang belakang untuk menekan atau mengurangi nyeri. Counterpressure dapat dilakukan dengan menekan bagian punggung tepatnya pada sacrum seperti teka...
Faktor-faktor yang mempengaruhi perilaku penatalaksanaan hipertensi oleh penderita di wilayah kerja puskesmas sekernan ilir kabupaten muaro jambi tahun 2018
Hipertensi atau tekanan darah tinggi merupakan penyakit dengan tekanan sistolik ≥ 140 mmHg atau tekanan diastolik ≥ 90 mmHg. Faktor yang mempengaruhi perilaku penderita hipertensi diantaranya persepsi individu tentang pe...
The Effectiveness Of 4s’s (Swaddling, Side, Shushing, Swinging) To The Neonates Heart Rate Post Venous Blood Sampling In Edelweis Ward RSUD Ngudi Waluyo Wlingi
Neonates experience changes in all the systems one of the most dramatic changes is the cardiovascular system. Neonates born in hospitals Wlingi all venous blood should be taken where the effect of this action is definite...
The Description Of Students’ Knowledgeon Disaster Risk Reduction in Campus D-III Nursing Blitar
Disaster risk reduction is a concept and practice of reducing disaster risk through systematic efforts to analyze and manage disaster factors. The research objective was to describe the knowledge of students in campus D...
The Correlation of Menstruation and Levels of Hemoglobin with Learning Motivation of Midwifery Student
The nutritional problems in Indonesia that still need serious attention are: lack of vitamin A, iodine deficiency disorders, anemia, and growth disorders. Factors affecting Hb levels in girls are blood loss caused by men...