IMPACT OF ICT SUPPORT, LEADERSHIP AND QUALITY ON SUSTAINABILITY AND BUSINESS EXCELLENCE
Journal Title: Journal of Innovations in Business and Industry - Year 2023, Vol 1, Issue 1
Abstract
A problem of Business Excellence (BE) has been investigated according to different aspects. For more detailed analysis it is necessary to develop an integrative model of business excellence, respecting baseline model of business excellence according to European Foundation of Quality Management (EFQM), with possibility to define relationships and level of significance of different variables. The main goal of the paper is to develop an integrative model for simulation effects in order to improve the ICT support, quality and leadership as independent variables on business excellence (BE). The model has been developed using techniques of modelling complex dynamic systems and evaluated using statistical techniques. In the sample of 159 organization in Serbian ICT support, leadership and quality and their impact on BE have been analysed. After analysis of simulation, it had been concluded that it is possible to improve business excellence with relative small investment in ICT support, leadership and quality.
Authors and Affiliations
Zora Arsovski, Slavko Arsovski, Miladin Stefanovic
Keywords
Related Articles
- EP ID EP727354
- DOI 10.61552/JIBI.2023.01.001
- Views 60
- Downloads 0
METHODOLOGICAL ASPECTS OF SIMULATION MODELING OF EMERGENCY INTERACTION OF LIFE SUPPORT SYSTEMS
An important component of the sustainable functioning of urbanized territories are life support systems that provide the main indicators of the quality of life of the population both in normal conditions and in emergency...
QUALITY 5.0: FROM CHALLENGES TO REALITY
The World is in the process of rapid change in all areas of living. In all of them exists old and new problems with urgent needs for solving. The transition from Industry 3.0 to Industry 4.0 changed the view on the indus...
COMMODIFICATION OF FOOD CULTURE OF THE BODO COMMUNITY OF ASSAM
Food, which is a basic requirement for a healthy life and survival, has broadened its scope. In a nutshell, it states that, aside from being a necessary component of survival, It has also evolved into a commodity for com...
INTEGRATING CONSTRUCTS OF THE TECHNOLOGY ACCEPTANCE MODEL AND TOTAL QUALITY MANAGEMENT TO IMPROVE DOCUMENT MANAGEMENT PERFORMANCE
Document management processes represent a key consideration in business success and quality management. There is ongoing pressure for the public sector to embrace these tools to increase efficiencies, reduce cost, waste...
A TEACHER OR AN ACTOR? ON EMOTIONS AND THE EMOTIONAL LABOR AMONG TEACHERS: A LITERATURE REVIEW
The teaching profession involves demands of various kinds as recently more and more space has been given to the emotional aspect that emerges from teaching. This trend stems from the awareness that teachers need to cope...