Patient satisfaction level in a day care surgical unit of a tertiary care teaching hospital-a study from central India
Journal Title: International Journal of Orthopaedics Traumatology & Surgical Sciences - Year 2017, Vol 3, Issue 2
Abstract
Introduction: Patients satisfaction may not be totally influenced by the quality of physician available, but it reflects how the medical care has been delivered. Material and methods: It was a descriptive study conducted in the Department of Surgery and Anesthesia, Chirayu Medical College and Hospital, Bhopal, Madhya Pradesh between January 2012 to May 2017. Results: In our study, out of total 200 responses in patients who underwent day care surgery, doctors communication, history taking skill, explanation of disease was found satisfactory among 160 (80%), 166 (84%), 132 (66%) of the respondents respectively. 188 (96%) of the patients or their relatives found overall cleanliness in the hospital as satisfactory.Time taken to find the department and operation theater, time taken to consult the doctor, time taken for investigations was found satisfactory among 192 (96%), 164 (82%), 134 (67%) of the respondents respectively. Conclusion: Most of the patients or their relatives were satisfied with the majority of the services provided by the hospital.Most of the patients were comfortable with second visit to the hospital whenever required. Though there were some issues like quality of the food and time required to buy the drugs from the pharmacy which needs to be improved by the hospital to further improve the quality of care provided by the hospital.
Authors and Affiliations
Roshan Chanchlani, G N Chavan
Keywords
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