Patient Satisfaction Regarding Quality of Primary Health Care Services in an Urban Community: A Medical Outcome Survey
Journal Title: Scholars Journal of Applied Medical Sciences - Year 2015, Vol 3, Issue 3
Abstract
Patient satisfaction is an indicator of health care quality and is considered as essential criteria for its evaluation. In addition to improving health status of the individual it will also reduce financial burden on his/her family. To the health administrator it will reduce the burden on secondary and tertiary levels of care. Quality is an abstraction defining the margin between patient’s desirability (expectations) and reality (actual experiences). Thus measurement of patient satisfaction stands poised to play an increasingly important role in the growing push towards accountability among health care providers. Studies on quality of care can provide useful inputs to the health planners about lacunae in the existing health care services. The objectives of the study were to ascertain the client satisfaction for health care services and to assess the factors influencing quality of primary health care. A community based cross sectional survey was carried out for three months in urban field practice area of Community Medicine Department, SDMCMSH. Adult population ranging from 18-60 years and those who have recently visited the out-patient department of urban health centre were included. Data was collected using a well designed questionnaire, Patient Satisfaction Questionnaire –18 (PSQ–18), developed by RAND health publication. Statistical analysis was done using descriptive statistics and non parametric tests like Mann Whitney and Kruskal Wallis tests were applied. The median age was 31 years (IQR=18.00). More than half of respondents (53.07%) were between ages of 18-32 years, only 16.53% were between 47-60 years. Patient satisfaction was good, as indicated by overall score of PSQ-18. Patients were less satisfied with the technical quality and accessibility and convenience scale of health care quality. The patient satisfaction with other scales like communication, interpersonal manner, financial aspect and the time spent by the doctor with patient was good. Provision of quality primary health care services can result in better utilization of services at primary level by the common man and helps not only to cure his illness but will also improve his quality of life. It will also reduce the financial burden of secondary and tertiary care. Keywords: Health care quality, Quality of life, Patient satisfaction, PSQ.
Authors and Affiliations
Avinash P, Mayur S S, Chowti J V
Keywords
Related Articles
- EP ID EP372561
- DOI -
- Views 66
- Downloads 0
A Morphometric Study of the Proximal End of the Tibia in State of Gujarat
Abstract: The importance of the measurements and the variations in measurements across different populations lies in designing of implants for Total Knee Replacement (TKR) surgery. The aim of this study is to obtain data...
A Case of Aneurismal Bone Cyst in Lower End of Tibia
Aneurysmal bone cyst involving the lower end of tibia in middle age male is a rare entity. A 37 years male patient came to the outpatient department with a complaint of pain in the lower part of the right leg since two y...
Study to Find Out the Risk Factors and Prevalence of Very Low Birth Weight and Extremely Low Birth Weight Babies in Terms of Mortality in Early Neonatal Period in Babies Admitted to a Tertiary Care Teaching Hospital in Eastern India
Abstract: Preterm birth is one of the major clinical problems in neonatology as it is commonly associated with perinatal mortality, serious neonatal morbidity. To find out the risk factors and morbidities of very low bir...
Avoidable Causes of Severe Visual Impairment and Blindness in Children of Western Rajasthan
Abstract: Childhood blindness refers to a group of diseases and conditions occurring in childhood or early adolescence (<16 years of age), which, if left untreated, result in blindness or severe visual impairment that ar...
Ivabradine: A Novel Drug to Control Heart of Patients Undergoing CT Coronary Angiography
Heart rate control is crucial for diagnostic accuracy and proper image quality of CTCA. A lower heart rate reduces coronary artery movement artifacts by increasing the length of diastolic phase, thereby improving image q...