Performance Target Setting and Employee Service Delivery at Kirinyaga University, Kenya
Journal Title: Scholars Journal of Economics, Business and Management - Year 2017, Vol 4, Issue 6
Abstract
Abstract:Organizationsare eager to monitor and increase the productivity of their employees. One such means with the potential of increasing service performance and delivery is performance contracting. Performance contracting through performance target setting has seen accelerated effort in research as a new concept of management in Kenya. Most studies have focused on performance management, performance measurement, commitment, and target meeting. The objective of this research is to understand how much of target setting, target implementation and monitoring and evaluation influences positive service delivery. The research was done at Kirinyaga University, a public university in Kenya. The study adopted descriptive cross-sectional research design with a population of 272 staff members. Primary data was collected using a structured questionnaire that included both closed and open-ended questions. Secondary data was collected from journals. Pilot study was conducted in order to determine validity and reliability of research instruments. The Statistical Package for Social Science package was used in the data analysis. Descriptive statistical tools including the mean, mode standard deviation, and variance were used to analyze qualitative data. Inferential statistics was done by use of correlation and multiple linear regression analysis in order to establish the relationship between independent variable and the dependent variable. The results revealed that performance contacting parameters significantly (t = 3.407, p < 0.05) affected service delivery of the University. It was also revealed that target implementation significantly (t = 2.633, p < 0.05) influenced service delivery. However, it was established that target setting (t = -1.816, p < 0.05), monitoring and evaluation (t = 0.617, p < 0.05) did not significantly influence service delivery at Kirinyaga University. In conclusion, proper target setting, monitoring and evaluation, and target implementation are necessary in achieving employees and organizations’ goals as well as satisfactory delivery of services to customers. Keywords:Performance Contracting, Target Setting, Target Implementation, Target Evaluation, Service Delivery, Kirinyaga University
Authors and Affiliations
PetronillaShivachi Serebwa, Dr. Winnie Njeru, Dr. Kimani Maina
Keywords
Related Articles
- EP ID EP384897
- DOI -
- Views 85
- Downloads 0
Factors affecting Livelihood Diversification among Rural dwellers in Otukpo Local Government Area of Benue State, Nigeria
Abstract: The study examined factors affecting livelihood diversification among rural dwellers in Otukpo Local Government Area, Benue State, Nigeria. Primary data obtained through the use of questionnaire administered to...
Gastronomic Tourism (Food Tourism) – a search for local food experiences: Case Study on Telangana State
Abstract:From general society point of view sustenance expect an optional and minor part in tourism industry which is assessed by Tourists expressions of mouth. Every so often in these evaluations, even the assorted vari...
An overview of copyright infringement
Abstract:Intellectual property rights including copyright (also called copyright), trademark right, patent right, trade secret rights. Copyright is most easily obtained, but it is most vulnerable with fuzzy right range....
Key Concepts of XBRL
XBRL is the need of the hour for business reporting world. It stands for eXtensible Business Reporting Language. It is the new business reporting language based on XML technology aiding in preparing and communicating bus...
The Environmental Management as Effective Principles of Environmental Law: A Study in Industry of Mattress and Furniture of Teresina - PI
This paper aims to demonstrate the importance of environmental management and enforcement of environmental law principles in business. The work begins with a brief review of concepts and principles of environmental law,...