Protection of Consumers’ Rights in Railway in the Slovak Republic
Journal Title: Yearbook of Antitrust and Regulatory Studies - Year 2017, Vol 10, Issue 16
Abstract
The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.
Authors and Affiliations
Matej Horvat, Hana Magurová, Mária Srebalová
Keywords
Related Articles
- EP ID EP318720
- DOI 10.7172/1689-9024.YARS.2017.10.16.9
- Views 79
- Downloads 0
Provisions of the Damages Directive on Limitation Periods and their Implementation in CEE Countries
The article analyses the provisions on limitation of antitrust damages actions set out in Directive 2014/104/EU on certain rules governing actions for damages under national law for infringements of the competition law p...
Anna Piszcz (ed.), Implementation of the EU Damages Directive in Central and Eastern European Countries, University of Warsaw Faculty of Management Press,Warsaw 2017, 307 pages
The Book entitled ‘Implementation of the EU Damages Directive in Central and Eastern European Countries’, edited by Professor Anna Piszcz, was published in Warsaw, Poland in 2017. The publication date of this book was pe...
2016 Amendment of the Czech Significant Market Power Act of 2009
he Significant Market Power Act (SMPA) adopted in 2009 regulates the assessment of, and the prevention of, the abuse of market power in the sale of agricultural and food products. The Act...
Piotr Semeniuk, Koncepcja jednego organizmu gospodarczego w prawie ochrony konkurencji [The Concept of a Single Economic Unit in Competition Law], University of Warsaw Faculty of Management Press, Warsaw 2015, 325 p. (book review)
The book under review here provides a very broad analysis of the concept of a single economic unit. The analysis refers either to many aspects of substantive rules of competition law (among them, the a...
The European Competition Network in the European Administrative System: Theoretical Concerns
The public administration of the European Union (EU) is a sui generis multi-level structure under constant development. After five decades of successful functioning, the European Union still lacks a coherent and comprehe...