Psychosocial Factors and Burnout Syndrome in Hospitality Workers
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 9
Abstract
Theworking conditions within some service industry fields such as hospitality,are characterized by exposure to psychosocial risk factors; the lack of control, interaction, demands of sensitivity and emotional dissonance, generate patterns that are associated with negative emotions at work. This organizational environment, causes that the psychosocial risk factors at the workplace are likely to generate negative effects such as burnout in workers. Objective: Determine possible associations between the psychosocial risk factors and burnout; identifying which of the psychosocial work conditions could take levels considered as risk factors. Methodology: A cross-sectional, observational and descriptive study. The population was composed of 199 workers with plant jobs in 4 different hotels at the beach. Results: The Psychosocial Factors found with most negative values are the "Labor demands" with a 79.9% of exposed and the high "workloads" with 70.4% of exposed. In regard to the Burnout Syndrome, 65.8% of the evaluated subjects presented "Lack of personal and work accomplishment", 34.2% "Emotional exhaustion" and 18.1% "Depersonalization". All Psychosocial Factors at Work studied, with the exception of "Labor demands", showed a risk factor for any of the dimensions of the Burnout Syndrome.
Authors and Affiliations
Pando Moreno Manuel, Claderónmafud José Luis, Aranda Beltrán Carolina, Elizalde Núñez Tania Fernanda
Keywords
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- EP ID EP412449
- DOI 10.9790/487X-2009017075.
- Views 58
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