Abstract

The research paper titled “Quality assurance through competent people- A study of RASHTRIYA ISPAT NIGHAM LIMITED, VISAKHAPATNAM” a first shore based Public Sector integrated steel plant in India, is an attempt to identify the attributes of Technical and Behavioral competencies required for consistent performance of producing quality products by the front line officers of Quality Assurance &Technological Development (QA&TD) department of RASHTRIYA ISPAT NIGHAM LIMITED, VISAKHAPATNAM. The word ‘competence’ appears to be the quality of being adequately or well-qualified physical and intellectual skills for performing a particular job or role. Competence mapping is one of the most accurate means of in identifying the technical and behavioral competencies needed for a particular job of an individual to perform the role efficiently and effectively. The study uses descriptive research as it aims to evaluate the technical and behavioral competencies possessed by the front line officers of Quality Assurance &Technological Development (QA&TD) department of Rashtriya Ispat Nigam Llimited, Visakhapatnam / ‘VIZAG STEEL PLANT’. The research comes up with the results based on statistical tools used for analysis. Cronbach’s Alpha reliability test, t-test, one way ANOVA, Levene’s and Bartlett’s test tools are used in the research. The study has showned that customers are well satisfied with assured quality through competent people marching towards “VIZAG STEEL as PRIDE of STEEL”.

Authors and Affiliations