Role of Consumer Protection Act, 1986 in Protecting the Consumers
Journal Title: International journal of Emerging Trends in Science and Technology - Year 2017, Vol 4, Issue 9
Abstract
Consumers are the largest economic group in any country. They are the central point of all economic activity. Everyone is a born consumer, whether he is an industrialist, a producer, a trader engaged in any profession or service or belonging to any other class. Whether one is a producer or whether he renders a service, the ultimate object of all production is to ensure consumption of goods and services to the satisfaction of the consumers. This could be achieved only when the products are of acceptable standard quality and are not produced and distributed with the only motive of making profits. This idea referred to the concept of consumer protection. Consumer protection is a group of laws and organizations designed to ensure the rights of consumers as well as fair trade, competition and accurate information in the marketplace. In India, consumer protection is specified in The Consumer Protection Act, 1986. Under this law, Separate Consumer Dispute Redress Forums have been set up throughout India in each and every district in which a consumer can file his complaint on a simple paper with nominal court fees and his complaint will be decided by the Presiding Officer of the District Level. The complaint can be filed by both the consumer of goods as well as of the services. An appeal could be filed to the State Consumer Disputes Redress Commissions and after that to the National Consumer Disputes Redressal Commission (NCRDC). The procedures in these tribunals are relatively less formal and more people friendly and they also take less time to decide upon a consumer dispute. This paper is designed to throw a light upon the role of Consumer Protection Act, 1986 in protecting the consumers in India
Authors and Affiliations
Mani Arora
Keywords
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