Service Cloud Implementation on Salesforce.Com Platform.
Journal Title: International Journal of Engineering and Science Invention - Year 2018, Vol 7, Issue 2
Abstract
Salesforce.com is innovative company behind the world’s #1 CRM platform that employees can access entirely over the Internet there’s no infrastructure to buy, set up, or manage you just log in and get to work. And now our new Lightning Platform gives you the fastest, most complete way to put your customers at the center of everything you do. Force.com is a platform for creating and deploying next-generation cloud apps. Because there are no servers or software to buy or manage, you can focus solely on building apps that include built-in social and mobile functionality, business processes, reporting, and search. Your apps run on a secure, proven service that scales, tunes, and backs up data automatically. Service Cloud is a customer service and support application. It helps keep your customers happy and your support team sane, whether your customers reach out to you by email, phone, social media, online communities, or real-time Web chat. These different ways of reaching out are called channels, and they help you help your customers through their preferred communication tool. Giving your customers a choice in how they communicate with your company is the first step towards delivering extraordinary service. The second step to delivering extraordinary service is making sure that your support team can work comfortably with multiple channels simultaneously. The last thing you want to do is burn out your support agents with a complicated app—frustrated support agents don’t provide first-rate service. That’s why Service Cloud integrates multiple channels into an easy to use help desk called the console, which you can customize to fit your company’s unique support processes.
Authors and Affiliations
Prof. Anuja Phapale, Mr. Mudassar Karvinkar, Ms. Sujata Chavan, Mr. Sumit Mahajan, Ms. Shweta Bhosale
Keywords
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