slugE-Services Usage Evaluation; Applications’ level of Co-Creation and Digitalization
Journal Title: International Journal of Academic Research in Management - Year 2013, Vol 2, Issue 1
Abstract
Nowadays, many traditional services have been moved or planning to move to the electronic environment. As a result of this movement enterprises need to realize the users’ motivations regarding the electronic service applications. Electronic services have been classified on two dimensions, the degree of digitization and the ability for co-creation in 2*2 matrix. This paper aims to evaluate the usage of these four areas. In this regard, 38 services have been introduced under the eleven e-service applications, and then a questionnaire was distributed among 172 e-service users. The results show that services with the high level of digitalization and the low level of co-creation be mostly used.
Authors and Affiliations
Hamed Taherdoost, Shamsul Sahibuddin and Neda Jalaliyoon
Keywords
Related Articles
- EP ID EP17644
- DOI -
- Views 382
- Downloads 26
slugThe Exploration of Port Industry Ecological Development under the Background of Lowcarbon
This paper talks about the connotation of port industry ecological trend, analyzing and exploring port industry ecological trend development from five aspects, such as enterprise, supply chain, cluster, landsea and area...
slugAccomplishment of Critical Success Factor in Organization; Using Analytic Hierarchy Process
The importance role of performance evaluation in the organization has been proven. Complexity of decision making process will make strategic management as imperative affair. On the other hand, strategy is a plan of act...
slugCorporate Social Disclosure: Explanatory Theories and Conceptual Framework
The expectations of consumers, employees, investors, partners of business and local communities to the role of companies in the folk have increased. Thus, guidelines, principles and codes are recommended for the proper...
slugExternalities and Ethical Buying Decision
Under the condition of perfect competition with the information flow is free and available to all parties in the business, externality is considered as one of the market failure causing Pareto inefficiency due to inapp...
slugThe Impact of Strategy Implementation Drivers on Projects Effectiveness in NonGovernmental Organizations
This paper aims to examine the impact of strategy implementation drivers on projects effectiveness in NGOs. Though, the ultimate purpose of this paper is to open directions for future studies, using a relatively small...