Surgical in- Patient Satisfaction with Services Rendered in a Tertiary Health Facility in Delta State, Nigeria
Journal Title: Journal of Advances in Medicine and Medical Research - Year 2017, Vol 20, Issue 10
Abstract
Objective: To explore factors determining the level of satisfaction of surgical in-patients with services rendered at the Delta State University Teaching Hospital (DELSUTH), Oghara, Delta State, Nigeria. Methodology: A descriptive cross sectional study was carried out among 115 adult surgical in-patients using an interviewer administered structured questionnaire (Patient Satistaction Questionnaire Short Form-PSQ-18). Data analysis was done using SPSS version 17 software. Results: A hundred and fifteen respondents participated in this survey. The mean age of respondents was 40.9 ±16.0 years. Most respondents were male 62 (53.9%). Average overall satisfaction was 63.1%. Of the seven dimensions of patient satisfaction among respondents, financial sub-scale and time spent seeing doctor had the lowest satisfaction ratings of 30.4% and 47% respectively. Technical quality of care (82.6%) was one of the sub-scales patients were most satisfied with. It was observed that it was only with regards to the dimensions of satisfaction with communication, interpersonal aspect of care and satisfaction with access to care that any socio-demographic characteristic showed a significant association with the patient satisfaction. Conclusion: Although, many surgical in-patients were satisfied with the technical quality of care and interpersonal relationship with doctors, most of them find it difficult to pay hospital fees and feel they spend too much time in the process of seeing doctors and accessing other services. There is need for a possible downward review of our fees and efforts geared at shortening waiting time.
Authors and Affiliations
D. O. Odatuwa-Omagbemi, R. E. T. Enemudo, C. I. Otene, E. Akpojevwe, N. S. Awunor, M. O. Okeke
Keywords
Related Articles
- EP ID EP311516
- DOI 10.9734/BJMMR/2017/32186
- Views 85
- Downloads 0
The Association between Cyclo-oxygenase Inhibitor Medications and Clinical Relapse in Inflammatory Bowel Disease: Review of Current Perspectives
Background: Patients with inflammatory bowel disease (IBD) often have associated conditions which may benefit from treatment with non-steroidal anti-inflammatory drugs (NSAIDs) or selective cyclo-oxygenase-2 (COX-2) inhi...
Unusual Complication of Incarcerated Uterovaginal Prolapse: A Case Report
Aims: The case report aims to bring out a rare and life threatening complication of incarcerated utero-vaginal prolapse. Case Report: We present a case of 55 yr old woman with incarcerated prolapse. Details of evolving c...
Cytogenetics of Leukemias: Identifying Genetic Abnormalities with Clinical and Prognostic Significance
Introduction: The importance of cytogenetics in neoplastic processes such as leukemia is known. In 1914, Theodor Boveri suggested that chromosomal abnormalities were cellular alterations that cause the transition from no...
Postoperative Analgesia Following Sciatic Nerve Blockade Administered by Nurse Anesthetists Supervised by Regional Anesthesia Faculty in an Academic Hospital
Introduction: Assessment of expertise in regional anesthesia techniques is traditionally based upon quota fulfillment of procedures during training. Validation of practitioner proficiency in performing procedures in surg...
Hyperhomocysteinemia in Chronic Kidney Disease Patients in a Teaching Hospital in Nigeria
Aim: To determine the prevalence of hyperhomocysteinemia amongst chronic kidney disease (CKD) patients at a Teaching Hospital in Nigeria and to determine its relationship with the severity of kidney disease. Study Design...