THE CONCEPT OF «QUALITY OF CUSTOMERS’ TRANSPORT-LOGISTIC SERVICE»

Apply

THE CONCEPT OF «QUALITY OF CUSTOMERS’ TRANSPORT-LOGISTIC SERVICE»

Journal Title: Економіка транспортного комплексу - Year 2017, Vol 30, Issue

Abstract

The concept of «quality of customers’ transport-logistic service» has been specified based on the fundamental ideas of quality as the totality of substantial signs, features and properties which dis-tinguish one object or phenomenon from the others and make it definite, as well as application of the modern approach to its understanding as a result of cooperation of the interested persons, in the course of which the necessary set of properties able to satisfy present and arising demands is formed. The quality of customers’ transport-logistic service (TLS) is the totality of properties and features, arising as a result of cooperating of the consumer with suppliers (other interested parties), automobile enterprises (other transport-logistic firms), related to carrying loads and (or) passen-gers in space and in time with the use of vehicles, rendering the necessary complex of ser-vices, the degree (level) of which allows to satisfy various and constantly changing socio-economic demands. The quality of TLS is the result of the appropriate processes of logistic service (proposal, TLS di-rectly and its completion as controlling information, material, financial and other logistic flows). The totality of TLS properties and features (time of delivery, speed of delivery, rhythm of service, loads safety, flexibility of routes etc.) is formed by the inheritance of quality of resources (material and technical means, information etc.), quality of the organization and management system, quali-ty of TLS processes.

Authors and Affiliations

O. KRYVORUCHKO

Keywords

EP ID EP287282
DOI -
Views 115
Downloads 0