The Effect of Digital Transformation on Employee Performance (Case Study: PT. Indonesia Power UPJP Kamojang)
Journal Title: International Journal of Current Science Research and Review - Year 2024, Vol 7, Issue 01
Abstract
PT. Indonesia Power UPJP Kamojang is one of the business units engaged in the Generation Unit and Generation Services (UPJP). Performance at PT. Indonesia Power UPJP Kamojang changes every year. In 2022 it is said that there will be a decrease compared to 2021. In line with this decrease, the company is carrying out a digital transformation that is required for all PLN subsidiaries. The purpose of this study is to determine the digital transformation that is implemented, the performance of existing employees and how much influence digital transformation has on the performance of employees of PT. Indonesia Power UPJP Kamojang based on existing dimensions. This type of research is descriptive and causal in nature. This study used a quantitative method with a questionnaire data collection technique which was distributed to 148 employees of PT. Indonesia Power UPJP Kamojang, with a sampling technique that is simple random sampling. Data analysis using the Structural Equation Model (SEM).The research results show that digital transformation seen from the customer experience and collaborative capability dimensions is categorized as quite good, the process and business model dimensions are categorized as good, the culture and technology dimensions are categorized as strong, and employee performance seen from the dimensions of task performance and contextual performance is categorized as quite high. The statistical test results showed that there was a significant influence of customer experience, collaborative capabilities, process, business model, culture and technology on task performance and contextual performance of PT. Indonesia Power UPJP Kamojang. It is recommended that companies need to improve digital-based customer service technology, training on digital tools, digitalization processes by senior management and supervisory teams, company value propositions, development of digital culture, use of new digital technology, giving targets to employees and giving rewards to employees.
Authors and Affiliations
Nida Nur Fauziah, Dodie Tricahyono,
Keywords
Related Articles
- EP ID EP729612
- DOI 10.47191/ijcsrr/V7-i1-71
- Views 55
- Downloads 0
The Effectiveness of a Differentiated Learning Model Based on Identification, Reflection and Improvement to Improve the Reading Ability of Early Grade Students in Elementary School
This study investigates the effectiveness of a differentiated learning model based on identification, reflection and improvement to improve the reading ability of early grade students in elementary school. Using a quasi-...
The Effect of Alpha Olefin Sulphonate (AOS) Surfactant Injection on Sandstone Rock on Increasing Oil Recovery with Variations in Salinity, Concentration, and Temperatures: A Laboratory Study
In this study, Alpha Olefin Sulphonate (AOS) surfactant was injected. This laboratory test aims to verify the correlation between a surfactant solution’s low IFT value and its ability to yield a high oil recovery value....
Study on The Evaluation of Eco-Economic Efficiency in The Yangtze River Economic Zone
Eco-economic efficiency is of tremendous significance to the coordinated development of ecological environment and economy. This study uses the super-SBM model to assess the Yangtze River Economic Belt’s ecological and e...
The Rule of Civics Education Teachers to the Development of Students’ Moral Intelligence
This study attempts to define and clarify the role of Civics education teachers in the moral intelligence development of students. This study used a descriptive qualitative method to look at the phenomenon that the resea...
Quality and Quantity of Hydroponic Rice Forage Ciherang and IR64 Varieties at Different Harvest Ages
The purpose of this study is to determine how different harvest ages and varieties affect the quantity and quality of fodder produced by hydroponically cultivated rice plants. The study design was a 2 x 3 factorial, comp...