The emotional intelligences effect on job satisfaction of bank salespeople
Journal Title: Journal of Economics, Business, & Accountancy Ventura - Year 2014, Vol 17, Issue 2
Abstract
This research tested the effect of emotional intelligence (EI) on job satisfaction (JS), with positive affect (PA) and negative affect (NA) as mediators and organizational learning capability (OLC) as a moderator. Respondents of this research are 132 salespeople of banks in Banyumas Regency, Central Java Indonesia. They completed 59 items on distributed questionnaires. Results using structural equation modeling indicated that positive effect of EI on JS was not significant; instead, the effect was significantly mediated by PA. Furthermore, EI had significant positive effect on PA and PA had significant positive effect on JS as well. Those results confirm expectation derived from Affective Events Theory regarding the role of work affectivity as an interface between personality and work attitudes. Meanwhile, EI had insignificant negative effect on NA and NA also had insignificant negative effect on JS, therefore, NA was not a significant mediator of EIs effect on JS. Different from expectations, OLC was not a significant moderator of the effect itself.
Authors and Affiliations
Meutia Karunia Dewi, Achmad Sudjadi, Wiwiek Rabiatul Adawiyah
Keywords
Related Articles
- EP ID EP468180
- DOI 10.14414/jebav.v17i2.304
- Views 79
- Downloads 0
The perception of the practitioners and students towards the subject of forensic accounting and fraud examination
This research aims to analyze the insight of practitioners, academicians, and accounting students toward forensic accounting and fraud examination course as if integrating into accounting curriculum. It also analyzes the...
The effect of training and competency on employees organizational commitment at PT. Bank Danamon in Ambon city
This study aims to identify and analyze training, competency, and organizational commitment; It also analyzes the effect of training on organizational commitment, the effect of competency on organizational commitment, th...
Improving the competitive advantage through information technology: A case at food and beverage industries in Indonesia
This study attempts to investigate the effect of Information Technology (IT) on competitive advantage, especially food and beverage industry in South Sulawesi, Indonesia. The research used survey approach and the data we...
The manager’s decision in acknowledging and disclosing environmental liability: A Behavioral Model
This study analyzes why managers accrue and disclose environmental liability, which involves managers’ discretions. Using the framework of the Theory of Planned Behavior (Ajzen 1991), this research hypothesizes that a ma...
The Impacts of Fundamental and Macroeconomic Factors on the Stock Price of Oil Palm Plantation Companies in Indonesia Stock Exchange (IDX)
The oil palm plantation companies in this study were the selected companies listed on the Indonesia Stock Exchange. This study aimed to determine the impacts of fundamental and macroeconomic factors on the stock price of...