The Evaluation of Customers Services Quality in Five Star Hotels in the City of Riyadh

Abstract

The study aimed to evaluate the reviews of the quality of the services provided in five star hotels in the city of Riyadh, the study on the impact of a range of demographic factors on the guests (seeing, sex, nationality and the reason for the visit and repeated times visit), as well as to provide a gauge can be approved appropriation in the measurement of the quality of the services of a hotel in Riyadh, in order to achieve the objectives of this study has been the development and distribution of questionnaires in hotels five star. The results of the study was to make a number of recommendations and proposals, including the provision of furniture, attention appropriate to the needs of the guests and increase the efficiency and accuracy of information for guests.

Authors and Affiliations

Khalid Saleh Al-Rasheed

Keywords

Related Articles

The Internal Auditing Procedures Effectiveness in Using Accounting Information System to Assess Fraud in Jordanian Commercial Banks

Accounting information system (AIS) is critical for managing financial data as well as assets of a bank. However, just as any IT system, AIS faces risks of an information breach, data manipulation, fraudulent entries, sy...

Determinants of Corporate Capital Structure among Private Manufacturing Firms in Kenya: A Survey of Food and Beverage Manufacturing Firms

The purpose of this study was to investigate factors influencing corporate capital structure in private firms in Kenya. Although the capital structure issue has received substantial attention, it is noteworthy that most...

The Developmental Role of the Pharmaceutical Industries in Jordan during the Period (1994-2014)

The study dealt with the developmental role of the pharmaceutical industries in Jordan through showing their impact extent on Gross Domestic Product (GDP).The study used the descriptive analytical method, a measurement m...

Download PDF file
  • EP ID EP162478
  • DOI 10.6007/IJARAFMS/v4-i1/688
  • Views 101
  • Downloads 0

How To Cite

Khalid Saleh Al-Rasheed (2014). The Evaluation of Customers Services Quality in Five Star Hotels in the City of Riyadh. International Journal of Academic Research in Accounting, Finance and Management Sciences, 4(1), 371-381. https://www.europub.co.uk/articles/-A-162478