THE FORMATION OF BUSINESS-PROCESSES MODEL OF A MOTOR TRANSPORT ENTERPRISE
Journal Title: Економіка транспортного комплексу - Year 2014, Vol 23, Issue
Abstract
This article is devoted to solving an important task of determining the composition and content of business processes of a motor transport enterprise as a management object under process approach. The main purpose of the research is to substantiate the approach and to form an MTE business-processes model, which gives an opportunity to distinguish business pro¬cesses from other processes of the enterprise. The conceptual and categorical apparatus that is used for process modeling (such concepts as "business process", "basic business process", "auxi¬liary business process", "process (subprocess)", "operation" have been defined) has been improved in the article. The matrix model of business processes of MTE based on the combination of the client-centered and resource approaches, which involves the identification of business processes according to individual customer needs and the stages of using different types of resources needed to provide motor transport service has been developed. The results of the research can be used for the formation and implementation of a quality management system, for the development of process-oriented budgeting and the implementation of business-processes improvement programs. The suggested approach to business-processes identification gives an opportunity to solve the task of structuring activity of MTE using the process approach to management according to the characteristics of motor transport.
Authors and Affiliations
O. KRYVORUCHKO, Yu. SUKACH
Keywords
Related Articles
- EP ID EP173497
- DOI -
- Views 112
- Downloads 0
OBJECT RATIONALE IN THE PROCESS OF ENTERPRISE VALUE MANAGEMENT
The composition and the structure of the object in the process of the enterprise value management have been substantiated based on the stratified approach; the interrelation of its particular components has been establis...
MODELING LOGISTIC BUSINESS-PROCESSES
Reduction of costs and saving the resources while ensuring an appropriate level of services are important issues in today’s economic environment. They can be achieved by optimization of logistic business processes. In th...
ЭКОНОМИКО-ПРАВОВЫЕ ПУТИ ПОВЫШЕНИЯ УРОВНЯ КОНКУРЕНТОСПОСОБНОСТИ УКРАИНСКИХ ПОРТОВ
Статья посвящена исследованию мировых тенденций развития международной торговли, а также основным тенденциям развития отечественных портов. Проведено исследование программного обеспечения развития морских портов, а также...
DETERMINATION OF PROBLEMS OF WORK COLLECTIVE OF AN ENTERPRISE
The ways and methods of determining the problems of the work collective of the enterprise used in literature today have been considered in the article. The main purpose of the article is to offer the most effective metho...
ОСНОВНІ ТИПИ ЛОЯЛЬНОСТІ ПЕРСОНАЛУ ПІДПРИЄМСТВА
Розглянуто основні моделі та види лояльності персоналу. Визначено критерії щодо виділення типів лояльності персоналу. Запропоновано дев’ять типів лояльності персоналу, які визначаються на основі матриці лояльності, що сф...