The Quality of Public Social Services at Panti Sosial Bina Remaja in Naibonat, Indonesia
Journal Title: International Journal of Research in Social Sciences - Year 2017, Vol 7, Issue 6
Abstract
This study aimed to explore supporting and hindering factors for the quality of public social service at Panti Sosial Bina Remaja in Naibonat, Kupang, Indonesia. A qualitative study using in-depth interview method was conducted in 2017 to collect data from the participants. Participants were recruited using purposive sampling technique. Data were analyzed using a qualitative data analysis framework. The results indicated that responsiveness, assurance and empathy of staffs or employees in delivering services to recipients were the factors supportive of the quality of the social services at PSBR. Other factors reported to also underpin the quality of social services provided by this organization included the awareness of the recipients or teenagers to obey rules and procedures applied in this organization, the strict application of regulations that proposed sanctions for the ones who violated them, organizational management committed to providing good services, and the willingness of the recipients or teenagers to develop their abilities and skills. Tangibility and reliability of the services, limited service facilities and limited number of employees in this organization were found to be the hindering factors for the quality of the services. The findings of this study suggest the needs for improvement in terms of service facilities and the number of employees with required expertise that could support the quality of the service delivery in this organization.
Authors and Affiliations
Yoh Kenedy Bere
Keywords
Related Articles
- EP ID EP20044
- DOI -
- Views 336
- Downloads 13
Meaning and Determinants of Values: Research Insights
Values play a significant role in everyone’s life. The values possessed and practiced by the individual in their personal as well as work life determine the decisions taken and the activities conducted by them. The beh...
THE CONSTITUTIONAL VALIDITY OF THE PRACTICE OF TRIPLE TALAQ AMONG MUSLIMS
Triple Talaq is a practice of divorce by Muslims in India. It has been a subject of controversy and debates within the community, raising the issues of justice, gender equality and human rights. The Government of India...
RULE-BASED PHONETIC MATCHING APPROACH FOR HINDI AND MARATHI
Phonetic matching plays an important role in multilingual information retrieval, where data is manipulated in multiple languages and user need information in their native language which may be different from the langua...
Sustainability and Accessibility of Digital Resource Management Initiatives for Engineering College Libraries in Karnataka - A Futuristic Study
In the present digital age the digital content plays an important role in sustainability and accessibility of digital resources. To get the better and ease the accessibility the library professionals should enhance the...
EMPLOYEE ABSENTEEISM – A CASE STUDY OF LEATHER FIRM IN VELLORE
Absenteeism is the most important problems in leather firms. The main objective of the study was to find the reasons for absenteeism; however, there are many factors that determine absenteeism, apart from satisfaction....