Abstract

In this study, the relationship between demographic variables and psychological resilience levels of hotel employees was analysed. The main purpose of the study is to determine the relationship between the variables of gender, marital status, age, educational status, position and duration of study and psychological resilience of hotel employees. To collect data for the study, the survey technique was used and questionnaire form was conducted on 408 hotel employees’ working in five star hotels. In the analysis of the data, mean, frequency and percent distributions as well as independent groups t-test and one way ANOVA were used. The findings of the study indicate that the level of the the employees’ psychological resilience was at above average. In addition, research findings show that there is a significant and positive relationship between psychological resilience and demographic variables. According to this, the level of psychological resilience of employees does not show any significant difference according to gender, marital status and educational status. However, the level of psychological resilience of employees is significantly different in terms of age, position, department and working time.

Authors and Affiliations