The Roles of Employee Engagement as Organization Culture Mediator in Hospital Pharmacy Employees
Journal Title: Indonesian Journal of Clinical Pharmacy - Year 2013, Vol 2, Issue 1
Abstract
The aims of the study are to analyze the relationship of organization culture on individual performance, customer satisfaction and employee engagement as mediation role in the installation of the hospital pharmacy. A total of 100 employees and 100 customers of the hospital pharmacy become participants in this study. The study used questioner and partial least square techniques. The study results show that there are significance between the organization culture and employee engagement (t value (18.16)>ttable (1.64)), organization culture and customer satisfaction (t values (2.37)>t-table (1.64)), employee engagement and customer satisfaction (t value (3.26)>t-table (1.64)). In addition, the results show that there is no significant influence between organization culture and individual performance (t values (1.17)<t-table (1.64)). Employee engagement mediates the relationship between organization culture and individual performance.
Authors and Affiliations
Indah L. Hilmi, Supriyatna Supriyatna, Rizky Abdulah, Sunu Widianto
Keywords
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