TQM and Firm Performance: A Meta Analysis
Journal Title: IOSR journal of Business and Management - Year 2019, Vol 21, Issue 1
Abstract
Total quality management is an approach that originated in Japanese industry in 1950’s and become part of manger’s everyday lexicon. Total quality management is total system approach and an integral part of high-level strategy it works horizontally across functions and department involve all employees, top to bottom and extends backward and forward to involve the supply chain and the custom chain. This research is contribution to the relationship between total quality management and firm performance. Meta analytical technique is use to make generalization about the relationship between total quality management and firm performance. As might be expected TQM lead to improvement in firm performance. Further, companies implementing the TQM across the different regions of the world have significant difference in the value of their effect size.
Authors and Affiliations
Monika Saini Saini
Keywords
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- EP ID EP432724
- DOI 10.9790/487X-2101015156.
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