Utilization of Client Service Charter: An Experience from Dodoma Municipal Council – Tanzania
Journal Title: International Journal of Physical and Social Sciences (IJPSS) - Year 2012, Vol 2, Issue 9
Abstract
Inconsistency of Clients Service Charter (CSC) effects and lack of literature on CSC influenced this study to be conducted by examining the utilization of CSC in Local Authorities (LAs) with particular reference to Dodoma Municipal Council. This study employed a case study design. A sample size of 118 clients was purposively selected. The sample comprised 60 internal customers’ and 58 external customers. The study concludes that there is poor utilization of CSC in DMC because since the establishment of the charter, it has not been made public. In addition there is no any effort taken by the DMC management to make it operational. The study found that despite CSC being not implemented, majority of the external customers were satisfied by the services provided by DMC. On the other hand, majority of the internal customers were not satisfactory by the services offered by DMC.
Authors and Affiliations
Rose Likangaga, Peter Josephat
Keywords
Related Articles
- EP ID EP41773
- DOI -
- Views 326
- Downloads 0
SOCIO-ECONOMIC CONDITONS OF AGRICULTURE LABOURERS IN PUNJAB (Ground reality of Unemployment)
In rural economy, Punjab is dominating as two third of its total population and 65% of its total workers live in villages. Further 42.2% of the total workers in Punjab are engaged in agriculture (cultivators and agricu...
Nigeria’s sMes aNd iNNOvative PrOduct develOPMeNt: Challenges and Opportunities in the 21st Century
Globalization has changed the way firms, industries contend with competition, and for any country to be relevant in this 21st century, there is a need for a paradigm shift in the way governance and businesses are condu...
Effect of Flyash on the Properties of Waste Plastic Fibre Reinforced Concrete - An Experimental Investigation
The fibre reinforced concrete, which is defined as a composite material consisting of a material of cement mortar or concrete and discontinues discrete, uniformly distributed fibres has gained a wide popularity in the...
GROWTH AND PERFORMANCE OF WOMEN ENTREPRENEURSHIP IN INDIA
In the present context, women expect equal status from the government, organizations and the society. They seem to be right in their attitude because the model of women entrepreneurial leaders and professional executiv...
Geological Tourism Development in India - A Case Analysis of Belum Caves
In view of the fact that beginning of the history, man has migration spirit, which is satisfied through travel, so he has abundant fascination for travel. The urge to know the unknown, to discover new and strange place...