Waiting time and its relation with the user`s satisfaction in the central pharmacy of a general hospital in Lima.
Journal Title: Revista Peruana de Medicina Experimental y Salud Publica - Year 2009, Vol 26, Issue 1
Abstract
To determine the influence of waiting time on customer´s satisfaction in the central pharmacy of the Hospital Nacional Dos de Mayo (HNDM), we conducted a cross-sectional study which recorded the times of each sub process of care (billing, payment in cash and delivery of drugs) through direct observation of users. We evaluated the level of user’s satisfaction using a Likert scale. We included 150 users, 59% were women, and its average age was 41.4 ± 12.6 years. The average total waiting time was 37.1 ± 14.7 minutes. The waiting time was significantly higher in the sub billing process (p <0.001) and also the time that users took long queues was higher than the actual time (30.1 ± 14.0 versus 6.3 ± 4.4; p <0.001). 17.3% of the users of the central pharmacy of HNDM showed some degree of satisfaction. The waiting time that it is less than 20 minutes was a predictor of user satisfaction (OR: 4.6 [1.1-18.3], p <0.05) regardless of other factors. In conclusion, we can say that the long waiting time
Authors and Affiliations
Ericson Gutierrez, Willy Ramos, Martha Uribe, Alex Ortega-Loayza, Christian Torres, Daniel Montesinos, Oscar León, Carlos Galarza
Keywords
Related Articles
- EP ID EP139406
- DOI -
- Views 107
- Downloads 0
Los exámenes nacionales de medicina (ENAM) en el Perú.
En el año 2003 se realizó un piloto voluntario del Examen Nacional de Medicina (ENAM) en el Perú, a cargo de la Asociación Peruana de Facultades de Medicina (ASPEFAM). A la fecha, este examen es obligatorio para postular...
Occupational exposure to lead and organophosphorus pesticides: effect on male reproductive health.
Nowadays there is an increased occupational exposure to different pollutants such as heavy metals and pesticides, because of the significant growth in industrial, mining, and agriculture activities. Adverse effects on hu...
Actividad citotóxica del extracto etanólico de Gnaphalium spicatum “Keto keto” en cultivos de líneas celulares tumorales humanas.
[i][/i][b]Objetivos.[/b] Evaluar la actividad citotóxica de extractos etanólicos de raíces, tallos, hojas y flores de [i]Gnaphalium spicatum [/i]sobre algunas líneas celulares tumorales humanas. [b]Materiales y métodos....
Seroprevalencia y factores asociados con leptospirosis en pacientes con síndrome febril en Ayacucho, Perú 2005
[b][i]Objetivos.[/i][/b] Estimar la prevalencia de leptospirosis y factores asociados en pacientes febriles que acuden al Hospital de Apoyo San Francisco en Ayna, Ayacucho. [b][i]Materiales y métodos. [/i][/b]Estudio tra...
Native antigen of Aspergillus fumigatus with useful for immunodiagnosis of aspergilloma
In order to evaluate the usefulness of native antigens of autochthonous strains of Aspergillus fumigatus for immunodiagnosis of aspergilloma, We was conducted a study using two strains of this fungus, isolated from patie...