Why experience-based co-design improves the patient experience
Journal Title: The Journal of Health Design - Year 2018, Vol 3, Issue 1
Abstract
Co-design is a collaborative approach between patients and staff, which ensures that services are designed, or redesigned, to meet the needs of service users and patients. Since patients uniquely see the service from start to finish, their first-hand knowledge of healthcare services and their ideas for change are essential if their patient experience is to be designed successfully. Experience-based co-design (EBCD) is a systematic, evidence-based approach that has been used successfully in many different healthcare settings in many countries.
Authors and Affiliations
Joanna Goodrich
Keywords
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- EP ID EP365186
- DOI 10.21853/JHD.2018.45
- Views 131
- Downloads 0
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