A Study On Satisfaction Level Of Internet Banking Customers Of Public Sector Banks And Private Sector Banks In Kanyakumari District
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 5
Abstract
The core banking services provided by a group of networked bank branches, where customers may access their bank account and perform basic transactions from any of the member branch offices. Internet banking is a technology driven services offered by the banks. Here the customers can obtain their account details through internet. To access the details, the customer is provided with a user ID & password. In the present study three public sector banks and three private banks have been selected. The satisfaction levels of customers are compared with public sector banks and private sector banks.
Authors and Affiliations
B. Anisha, Dr. C. L. Jeba Melvin
Keywords
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- EP ID EP411113
- DOI 10.9790/487X-2005010610.
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