Case Study on Established the Occupational Competency Standard and Training Plan for the Quality Managers in SME
Journal Title: IOSR Journal of Research & Method in Education (IOSRJRME) - Year 2018, Vol 8, Issue 6
Abstract
As the competition of global economic gradually increased, sustainable learning has become the key issue of workers to survival in the workplace. Every individual and enterprise is in a global competitive system, only those who have the ability to compete can survive. Kaplan’s balanced scorecard research experience tells us that the competency development of employees needs to be linked to the strategic goals of the company. Enterprises should provide opportunities for the employees to learn and grow. Thus, human resources become one of the important issues for enterprises. The present study conducted the quality control manager of small and medium metal products raw equipment factory as the subjects to investigate the basic knowledge and skills, and enables the enterprise to establish the talent standard. There were three important knowledge areas of the quality management tasks was discovered. The three important knowledge areas are the problem analysis and improvement ability, the customer complaint handling ability, and the communication ability. Moreover, handling horizontal plan ability was the threshold skill. Enterprises can establish an exclusive function model according to their own characteristics and strategic subjects based on the present study.
Authors and Affiliations
Ji-Rou Liu, Wen-Ruey Lee
Keywords
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- EP ID EP416562
- DOI 10.9790/7388-0806034252.
- Views 58
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