COMMUNICATION WITH FOREIGN PATIENTS IN THE CONTEXT OF HEALTH TOURISM

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COMMUNICATION WITH FOREIGN PATIENTS IN THE CONTEXT OF HEALTH TOURISM

Journal Title: Journal of Communication Science Researches - Year 2025, Vol 5, Issue 2

Abstract

Today, tourism activities are becoming increasingly diverse, and one of these areas is health tourism. Health tourism refers to individuals traveling to a different country to receive health services. This study examines how services are provided to foreign patients in public hospitals, communication competence, and language proficiency. Recep Tayyip Erdoğan University Training and Research Hospital was selected as a sample, and face-to-face interviews were conducted with both hospital staff and foreign patients using the qualitative research method. The data obtained were analyzed, and perceptions regarding the concept of patient communication were revealed. The original aspect of this study is that, while similar studies are generally conducted in private hospitals, it is addressed in the context of a public hospital and focuses specifically on communication problems. As a result of the study, it was determined that empathy is the most important element to focus on in the communication process with foreign patients. In addition, it was determined that health tourism units play an important role in eliminating the deficiencies of hospital staff in foreign languages.

Authors and Affiliations

Okan Bilgin

Keywords

EP ID EP765384
DOI 10.5281/zenodo.15185799
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