Compreensão de processos de aprendizagem gerencial a partir do uso do método de história de vida: um estudo de caso
Journal Title: Revista Competência - Year 2018, Vol 11, Issue 2
Abstract
Knowledge management, competency management and organizational learning represent elementary management practices in the process of improvement and innovation of organizations that are not watertight, and those are decisive factors for the acquisition of a competitive advantage. This article aimed to present the use of the life history method in organizational learning processes to report the success of the manager of one of the largest car dealers in the state of Santa Catarina, as well as to analyze the learning processes identified from the reports of the manager and some strategies implemented in order to achieve business sustainability. The study consists of a qualitative research approach, using the case study method. Due to its objectives, it is classified as descriptive. To collect the data, a semi-structured interview was used with the manager of the business group. Through the analysis of the studies, it was observed that the life trajectory of the manager is permeated by both tacit and explicit learning. The research results point to some of the manager’s learning sources, such as the university, extension courses, fairs and workshops in which she participated, but also her own life experience and the conflictive and uncomfortable situations that, according to reports, were key points for the generation of knowledge and success in her career, reflecting her way of doing business management and implementing business strategies.
Authors and Affiliations
Gleberson de Santana dos Santos
Keywords
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- EP ID EP677311
- DOI https://doi.org/10.24936/2177-4986.v11n2.2018.627
- Views 270
- Downloads 0
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