The Impact of employee engagement on organisational performance – a case of an Insurance Brokerage company in Gauteng
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 6
Abstract
The impact of employee engagement on organisational performance has attracted much debate over the past two decades. This study examines the impact of employee engagement on organisational performance in an insurance brokerage as well as the factors that influence and shape employee engagement in the context of the organisation. To achieve this objective, aqualitative research approach was adopted for this study. Using an inductive approach, interviews were conducted to gain insights into the factors that affect employee engagementand the data was gathered and analysed using thematic analysis. The key finding of this study was that there is an understanding of the concept of employee engagement and its impact on organisational performance. The study revealed that low engagement affected commitment and motivation levelsof staff. The low employee engagement levels were produced by job design, ineffective communication, managementapproach, participation andincentives in the form of recognition.
Authors and Affiliations
Erajesvarie Pillay, Dr. Shamila Singh
Keywords
Related Articles
- EP ID EP412047
- DOI 10.9790/487X-2006076676.
- Views 115
- Downloads 0
The Role of the WTO in Assisting Developing Countries, Especially the BRICS: an Analysis of Doha and Bali
WTO have 164 members now which were 29 on 1 January 1995 and two third of which are developing nations. They play a very important and active role in the WTO due to their large numbers. They are having very important rol...
Impact of Knowledge Management Strategies on the Performance of Staff of Superior Courts of Ghana
Society is becoming more and more knowledge-based, and organizations that can identify, value, create and evolve their knowledge assets are likely to be more successful than those that do not. The argument is that knowle...
The Commercial Image and its Socio-Economic Influence of the Small Businesses of the Canton of Sucre.
The research is based on contributing to the sustainable and socioeconomic development of small businesses with the objective of forming a philosophy of service that promotes compliance with business rules. The proposed...
The Effect of Agricultural Development on Poverty Reduction in Southeast Sulawesi Province
Efforts to eradicate poverty continue to be done by the government and various parties who have concerns about the problem of poverty. However, these efforts have not shown results as expected, marked by high levels of p...
Innovative Performance Through Entrapreneurial Marketing - A Case Study of SME Manufacturing In Guntur And Krishna Districts, Andhra Pradesh.
Merging two formerly distinct disciplines, the term entrepreneurial marketing is used to describe the marketing processes of firms pursing opportunities in uncertain market circumstances, often under constrained resource...