The Impact of TQM on Banking Service Performance
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 5
Abstract
The last decades there was concern that TQM has been less effective resulting from two external factors increasing the demands of good quality services from the customers, and the global market competitive pressure in addition to the internal factors to associated with TQM and has helped in the renovation and rising of TQM in rational leadership, factual management, continues improvements, and employee partnership This paper investigates the impact of Total Quality Management (TQM) awfully on Banking Performance. Total Quality Management (TQM)was analyzed in this paper using the terms ; management commitment through leadership, Quality control, inspection, employee training, customer focus, benchmarking as the basis for enhancing product quality.TQM is usually measured through Corporate Social responsibility, Cost Reduction, and Employee Satisfaction. Analysis of TQM results on only employment training and empowerment it has a significant impact on financial performance and corporate social responsibility; leadership commitment, quality control and inspection have a significant impact on cost reduction.
Authors and Affiliations
Damerla Maheswari, Dr. R. Padmaja
Keywords
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- EP ID EP411131
- DOI 10.9790/487X-2005026264.
- Views 90
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